Our Service Standards
The Employment Insurance Board of Appeal (EIBOA) is committed to delivering fair, efficient, and transparent services to individuals seeking to appeal Service Canada decisions concerning Employment Insurance benefits. Our service standards outline our commitment to ensuring a seamless and timely appeals process for all applicants.
EIBOA Service Standards
Hearing Scheduling
The EIBOA aims to schedule hearings within 30 days of receiving a completed Notice of Appeal.
Additional information
Timing of Decisions
- Decisions are typically made on the same day as the hearing
- Parties involved will receive a written copy of the decision electronically within two business days after the hearing
- Where standard mail delivery is selected, please allow for potential delays
Please note that our ability to meet these standards may be affected by the completeness of the information received and other factors beyond our control.