Regional Coordinator or Member Complaint Process

If you are concerned about how a Regional Coordinator or Member has acted, you can send a complaint in writing to the Employment Insurance Board of Appeal (EIBOA).

We have a process in place to review and address concerns about conduct or behaviour. This process is fair and transparent, and it respects the independence of decision-making.

On this page

What this process is for

The Employment Insurance Board of Appeal (EIBOA) is committed to fairness, professionalism, and respectful service.

  • This process explains how to raise concerns about the conduct or behaviour of a Board member.
  • This process does not review or change decisions.

What you can complain about

You may submit a complaint if you have concerns about:

  • Conduct during a hearing
  • Courtesy, respect, or professionalism
  • Conflicts of interest or the appearance of bias
  • Significant delays attributable to the member

What this process cannot address

This process cannot:

  • Change the outcome of a decision related to an appeal
  • Review findings of fact or law
  • Act as an appeal or reconsideration process

If you disagree with a decision, information about appeal or judicial review options will be provided separately.

How the complaint process works

  1. Complaint received: Your written complaint is acknowledged.
  2. Screening: The complaint is reviewed to confirm it is within scope.
  3. Informal resolution (where appropriate): Minor issues may be resolved through clarification, feedback, or coaching.
  4. Formal assessment (if needed): Serious matters are reviewed more fully. The member has an opportunity to respond.
  5. Outcome: You will be informed of the outcome by mail, subject to privacy and confidentiality limits.

Regional coordinator and member complaint process

What outcomes are possible

Depending on the findings, outcomes may include:

  • No action (complaint not substantiated)
  • Feedback or guidance to the member
  • Education, training, or mentoring
  • Other measures permitted by law

Confidentiality and fairness

Depending on the findings, outcomes may include:

  • Complaints are handled confidentially
  • Members and complainants are treated fairly and given an opportunity to respond
  • The process respects adjudicative independence

How to submit a complaint

Complaints must be submitted in writing using the Regional Coordinator or Member Complaint Form.
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