Contact us about an inquiry
We’re here to help.
Please select the option that best describes your inquiry.
Responses will only be given if you provide your contact information.
Consult the privacy notice
Providing personal information is voluntary. When a response is requested, your name and email address are collected under the authority of the Department of Employment and Social Development Act for the sole purpose of replying to the inquiry. When contact information is not provided, a response cannot be issued, although comments may still be submitted. Sensitive personal information - such as a Social Insurance Number or financial or medical details - should not be included. Personal information collected is used exclusively to communicate and address the inquiry. It is not used for research, analytics, evaluation, profiling, or decision‑making. All personal information is retained only for the period required to complete the interaction and is then disposed of in accordance with approved retention and disposition requirements. Rights to the protection of, access to, and correction of personal information are provided under the Privacy Act. This collection is described in the Personal Information Bank: Public Communications (PSU 914). If you are not satisfied with how your personal information has been handled, you may file a complaint with the Office of the Privacy Commissioner of Canada.
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Information regarding the Employment Insurance Board of Appeal
Do not include personal or identifying information in this box such as your address, or SIN.
Status of an appeal
If you do not have an officer assigned to your file, you can send us a message.
Do not include personal or identifying information in this box such as your address, or SIN.
Feedback
Do not include personal or identifying information in this box such as your address, or SIN.
Complaints
We take your concerns seriously.
We are committed to improving our services, and your feedback will help us identify areas that need attention.
Do not include personal or identifying information in this box such as your address, or SIN.
Access to Information and Privacy (ATIP)
To submit an Access to Information and Privacy (ATIP) request, you will be redirected to the Treasury Board of Canada Secretariat’s ATIP Online Request Portal.
Member of Parliament Inquiries
We are committed to assisting Members of Parliament with constituent matters related to the Employment Insurance Board of Appeal.
To ensure a timely response while protecting constituent privacy, please only provide details of the specific issue.
Do not include personal or identifying information in this box such as an address or SIN.
Media Inquiries
We are committed to providing the media with timely, accurate information regarding the Employment Insurance Board of Appeal to assist you in your reporting.
To ensure a timely response while maintaining confidentiality, please only provide the relevant details of your request.
Do not include personal or identifying information in this box such as an address or SIN.
Other ways to contact us
By Telephone
The hours of operation are from 8:30 am. to 4:30 pm local time, Monday to Friday.
Toll-free number:
1‑833-341-9399
By mail
Employment Insurance Board of Appeal of Canada
140 Promenade du Portage
Gatineau, Québec K1A 0J9